This page brings together every contractual agreement that governs ELXAO services. When you place an order, the documents that apply to your engagement are presented at checkout and accepted with a single checkbox. Every document is versioned — the exact version you accepted at purchase remains permanently accessible.
How our agreements work
ELXAO services are organised into eleven independent modules. Each module has its own Service Level Agreement (SLA) that spells out deliverables, timelines and quality commitments. Three cross-cutting agreements — MSA, DPA and NDA — always apply, regardless of scope.
- À la carte purchase — you accept the three cross-cutting agreements, plus the SLA of the module you select.
- Subscription package — you accept the three cross-cutting agreements and the Subscription Packages SLA, which bundles all eleven module SLAs with throughput caps (campaigns, content units, revisions, support hours).
Core agreements
These three documents apply to every commercial relationship with ELXAO, from the very first order.
Master Service Agreement
Foundational contract that governs the commercial relationship: scope of services, fees, term, renewal, liability, IP ownership, termination and applicable law.
Read document DPA Always appliesData Processing Agreement
GDPR Article 28 agreement defining how ELXAO processes personal data on your behalf: lawful basis, sub-processors, security measures, data-subject rights and breach notification.
Read document NDA Always appliesNon-Disclosure Agreement
Mutual confidentiality covering business plans, customer data, creative briefs and any information exchanged during scoping, production and reporting.
Read documentService level agreements by module
Each of ELXAO’s eleven service modules is governed by a dedicated SLA. For an à la carte purchase, only the SLA matching the module you order is attached to your engagement.
Web Engineering
Discovery, design, build, QA and launch SLAs for marketing and e-commerce websites. Covers staging access, revision rounds, response times and post-launch hypercare.
Read SLA SLA ModuleSEO & AI Search
Technical, on-page and content-SEO deliverables: audits, keyword research, briefs, editorial production, internal linking and monthly performance reviews.
Read SLA SLA ModulePaid Media
Paid search, paid social and programmatic operations: account setup, campaign builds, creative cadence, budget pacing, attribution and weekly optimisation.
Read SLA SLA ModuleAnalytics & CRO
Measurement plans, GA4 / server-side tagging, dashboards, experimentation backlog, A/B testing operations and quarterly insight reviews.
Read SLA SLA ModuleCRM & Email
Lifecycle and transactional programmes: segmentation, journey design, deliverability, template production and reporting on retention KPIs.
Read SLA SLA ModuleBranding & Creative
Brand platform work, visual identity systems, art direction and creative production for campaigns, with defined revision rounds and asset hand-off formats.
Read SLA SLA ModuleSocial Media
Editorial calendars, content production, community management hours, escalation procedures and monthly performance read-outs.
Read SLA SLA ModuleLanguage & AI
Translation, transcreation and AI-assisted localization of content across languages, with TM/glossary maintenance, QA and turn-around commitments.
Read SLA SLA ModuleTrade Events & Exhibitions
Pre-show strategy, booth design and build, supplier and staffing coordination, on-site execution and post-show lead follow-up for international trade fairs.
Read SLA SLA ModuleLocal Outreach & Field Activation
Partner mapping, local introductions, roadshow logistics and field-level follow-up for markets that need in-person, human reach.
Read SLA SLA ModuleSourcing & Procurement Support
Supplier and factory discovery, RFQ coordination, sample management and comparative benchmarking to support market-level buying decisions.
Read SLASubscription packages
ELXAO packages (Starter and Growth) bundle all eleven modules into a single monthly engagement. The module SLAs apply in full, but total throughput is capped by the chosen package: number of active campaigns, content units produced, revision rounds, community-management hours, reporting cadence and support hours.
Where a module SLA and the Subscription Packages SLA disagree, the latter prevails on quantitative caps. Qualitative commitments (response times, delivery formats, approval processes) remain those of the module SLA.
Document versions & history
Every document carries a version number (for example v1.4.2) and an effective date. When a new version is published, the previous version remains accessible at an immutable URL of the form:
https://elxao.com/legal/{document}/v{X}.{Y}.{Z}/
For every order, ELXAO stores the version number, the SHA-256 fingerprint of the document and the versioned link — so you can always retrieve the exact text you accepted at purchase.
Acceptance & updates
Applicable agreements are presented and accepted at checkout via a dedicated checkbox. This acceptance constitutes an electronic signature within the meaning of articles 1366 and 1367 of the French Civil Code.
When a document is materially updated, affected clients are notified by email at least 30 days before the effective date. Active engagements continue under the version accepted at purchase until they end or renew.
Legal contact
For any question relating to these agreements, their application or their version history:
Email :
[email protected]
Data protection :
[email protected]
Postal address :
ELXAO, 154 boulevard Malesherbes, 75017 Paris, France